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How much does it cost?

For the Complete Coverage option, a monthly premium ranging from $7.00 - $14.00 is included on your SaskTel Wireless bill. A deductible is also required when your claim is approved and your device is repaired or a replacement is authorized.

For the Basic Coverage option (no longer available for new enrollments as of 11/18/2020), a one-time service fee ranging anywhere from $79.99 to $149.99 is payable at the time of enrollment. A processing fee is also required when your service request is approved and your device is repaired or a replacement is authorized.

Please note that the repair option is only available for customers enrolled in the Complete Coverage Plan who pay the $7 monthly premium and customers enrolled in the Basic Coverage Plan who paid the $134.99 or $149.99 Service Fee. Repair option availability is determined by device make/model, type of damage and/or failure, and location of repair center. If the repair option is available, it will be presented to you at time of claim / service request. View more about costs.

Will I be charged tax on this program?

All program costs, fees, and charges are subject to applicable taxes.

When do I file a claim / service request?

How do I file a claim / service request?

Our claim / service request process is fast, easy, and secure. Simply gather your personal information, incident details, and visit our claims / service request page.

If I receive a replacement phone as the result of an approved claim or service request, am I covered for the new phone or device?

Yes, but it’s possible that the premium / service fee and deductible / processing fee could change depending on the new retail price of your device. Please refer to your program guide for more details.

What does my program cover?

The Complete Coverage option provides coverage for loss, theft, accidental damage, and malfunction (after the manufacturer's warranty). The Basic Coverage option provides coverage for accidental damage and malfunction (after the manufacturer's warranty).

How many claims / service requests am I allowed?

Complete Coverage customers are limited to two approved claims / service requests in any rolling 12-month period. Basic Coverage customers are limited to two approved claims / service requests within the 24-month period.

When can I enroll?

Our enrollment process is quick and painless. Simply sign up when you buy your new phone or device and your coverage will start immediately. Need a little time to think it over? Enroll within 60 days of device purchase and coverage will start immediately. Please note that your device must be fully operational at the time of plan activation in order to enroll.

Will I get the same phone for an approved replacement claim / service request?

Replacements are often new but on occasion may be reconditioned. While reconditioned equipment looks and functions just like new, it may have minor cosmetic flaws and contain non-original manufacturer parts and accessories. If the exact make and model is not available, your replacement will be of like kind and quality.

Am I required to pay a deductible / processing fee before I get my device repaired or replaced?

Yes. You are required to pay a deductible / processing fee for each approved claim / service request. Remember pre-paid credit cards cannot be used to pay your processing fee.

Can I pay my processing fee with a prepaid credit card?

No. Prepaid credit cards cannot be used to pay your Processing fee.

How will I be billed?

Your plan payment will be added to your monthly SaskTel Wireless bill.

How do I cancel coverage?

What should I do with my damaged device?

What determines if repair is available?

Location of repair centre, device make / model, type of damage, and repair or replacement part availability can influence the choices of replacement vs. repair. For example, brand new models may not be available for repair right away, and certain types of damage such as liquid damage are not eligible for repair.

Can I go to any phone repair location?

To ensure quality, all repairs must be completed through one of Brightstar’s authorized centres. When you complete your claim / service request you will be presented with repair centres in your area. Once you select a repair centre, you can visit any of their locations with a valid claim / service request and have your repair completed.

What if there’s not a repair location near me, but I don’t want to replace my device?

Don’t worry, we have repair partners who accept devices via mail. We will send you a prepaid label, all you need to do is package your device and drop it in a Canada Post mail box. It will be repaired and returned to you within 3-5 business days.

What happens if the repair provider cannot fix my device?

If your phone is unrepairable we will send you a replacement. Please note that if the device is unrepairable and you choose to have it replaced, you will be required to pay the difference between the Repair Processing Fee and Replacement Processing Fee before we can order a replacement for you.

What happens if I have an issue with my device after repair?

All repair work is guaranteed for 12 months (for enrollments in the Complete Coverage Plan on or after November 18th, 2020) by our authorized repair centres. Simply call Brightstar at 877-412-5186, to file your repair warranty claim / service request.

What happens if I have an issue with my device after replacement?

Replacement devices have a guaranteed warranty for 12 months (for enrollments in the Complete Coverage Plan on or after November 18th, 2020). Simply call Brightstar at 877-412-5186, to file your repair warranty claim.