Ready to Get Your Replacement?

How much does it cost?

For the Complete Coverage option, a low monthly premium ranging from $6.00 - $10.00 is included on your SaskTel Wireless bill. Please note that a deductible is also required when your claim is approved and a replacement is authorized.

For the Basic Coverage option, a one-time service fee ranging anywhere from $79.99 to $149.99 is payable at the time of enrollment. Please note that a processing fee is also required when your service request is approved and a replacement is authorized.

View more about costs.

Will I be charged tax on this program?

All program costs, fees, and charges are subject to applicable taxes.

When do I file a claim / service request?

How do I file a claim / service request?

Our claim / service request process is fast, easy, and secure. Simply gather your personal information, incident details, and visit our claims / service request page.

If I receive a replacement phone as the result of an approved claim or service request, am I covered for the new phone or device?

Yes, but it’s possible the monthly premium (if you have Complete Coverage) and the deductible / processing fee could change depending on the new retail price of your device. Please refer to your program guide for more details.

Note: Your rights and duties under this policy may not be transferred without our written consent.

What does my program cover?

The Complete Coverage option provides coverage for loss, theft, accidental damage, and malfunction (after the manufacturer's warranty).

The Basic Coverage option provides coverage for accidental damage and malfunction (after the manufacturer's warranty).

How many claims / service requests am I allowed?

Complete Coverage customers are limited to two approved claims in any rolling 12-month period with a $1500 limit per claim. Basic Coverage customers are limited to two approved service requests within the 24-month period with a $1500 limit per service request.

When can I enroll?

Our enrollment process is quick and painless. Simply sign up when you buy your new phone or device and your coverage will start immediately. Need a little time to think it over? Enroll within twelve (12) months of purchase and coverage will start in 30 days. Please note that your device must be fully operational at the time of plan activation in order to enroll.

Will I get the same phone for an approved claim / service request?

Replacements are often new but on occasion may be reconditioned. While reconditioned equipment looks and functions just like new, it may have minor cosmetic flaws and contain non-original manufacturer parts and accessories. If the exact make and model is not available, your replacement will be of like kind and quality.

Am I required to pay a deductible / processing fee before I get my replacement phone?

Yes. You are required to pay a deductible / processing fee for each approved claim / service request.

How will I be billed?

If you select the Complete Coverage option your monthly premium is charged to your SaskTel wireless bill. If you select the Basic Coverage option, your one-time service fee is due at the time of enrollment and will appear on your SaskTel Wireless bill.

How do I cancel coverage?

What should I do with my damaged device?