Enrolling in the Wireless Device Protection Plan is Easy! Simply sign up when you buy your new phone or device and your coverage starts immediately.
Need a little time to think it over? Enroll within 60 days of device purchase and coverage will start immediately. Please note that your device must be fully operational at the time of plan activation in order to enroll.
Coverage includes loss, theft, accidental damage, and mechanical and electrical malfunction (except where recoverable under the manufacturer's warranty).
Monthly Fee is $9, $11, $13, or $15 per month depending upon the retail price of your device at the time of enrollment.
Up to two (2) claims are permitted in any rolling 12-month period, with a replacement deductible ranging from $150 to $400 for each approved claim, and a repair deductible of $39 or $129 for each approved claim.
View our Complete Coverage program guide for the full rundown of plan pricing, coverage, and details. Coverage is provided pursuant to an insurance policy issued by Zurich Insurance Company Ltd (Canadian Branch).
| Tier | 1 | 2 | 3 | 4 |
|---|---|---|---|---|
| Retail Value of Device (MSRP) | $0 - $699.99 |
$700.00 - $1,499.99 |
$1,500.00 - $1,999.99 |
$2,000.00 - $3,000.00 |
| Monthly Fee | $9.00 | $11.00 | $13.00 | $15.00 |
| Screen Repair Deductible | $39.00 | $39.00 | $39.00 | $39.00 |
| Damage Repair - Other than Screen Deductible | $129.00 | $129.00 | $129.00 | $129.00 |
| Replacement Deductible | $150.00 | $200.00 | $300.00 | $400.00 |
Your Monthly Fee and Deductibles are based on the non-contract, non-subsidized new retail price of the model of your wireless device or phone on the purchase date. The deductible must be paid before you repair your device or receive your replacement equipment and is non-refundable. All pricing and fees are subject to applicable taxes.
Repair option availability is determined by device make and model, type of damage and/or failure, and location of repair centre. If a repair option is available, it will be presented to you at time of claim.
Who is Likewize Device Protection?
A proud subsidiary of Likewize Corp. (formerly known as Brightstar) since 2011, Likewize Device Protection, provides phone and device protection programs for millions of subscribers around the globe. We’re backed by two A-rated insurers and support our customers through 14 call centers in 9 countries. Learn more about Likewize.
How much does it cost?
Wireless Device Protection Plan, the monthly fee ranges from $9.00 - $15.00 and will be included on your SaskTel Wireless bill. A deductible is required when a claim submitted is approved and your device is repaired or replaced.
View more about costs.
Will I be charged tax on this program?
All program costs, fees, and charges are subject to applicable taxes.
When do I file a claim?
How do I file a claim?
Our claim process is fast, easy, and secure. Simply gather your personal information, incident details, and visit our claims page.
If I receive a repaired or replacement phone as the result of an approved claim or service request, am I covered for the new phone or device?
Replacement phones come with a 12-month warranty. In the event the device malfunctions during this 12-month warranty period, we will repair or replace it at no cost to you. Repairs also come with a 12-month warranty on the repair performed. If you experience issues with the repair during this time, we will repair or replace your phone at no cost to you.
What does my program cover?
The Wireless Device Protection Plan option provides coverage for loss, theft, accidental damage, and malfunction (after the manufacturer's warranty).
How many claims am I allowed?
Wireless Device Protection Plan customers are eligible to receive two approved claims in any rolling 12-month period.
When can I enroll?
Our enrollment process is quick and painless. Simply sign up when you buy your new phone or device and your coverage will start immediately. Need a little time to think it over? Enroll within 60 days of device purchase and coverage will start immediately. Please note that your device must be fully operational at the time of plan activation in order to enroll.
Will I get the same phone for an approved replacement claim?
Replacements are often new but on occasion may be reconditioned. While reconditioned equipment looks and functions just like new, it may have minor cosmetic flaws and contain non-original manufacturer parts and accessories. If the exact make and model is not available, your replacement will be of like kind and quality.
Am I required to pay a deductible / processing fee before I get my device repaired or replaced?
Yes. You are required to pay a deductible / processing fee for each approved claim. Remember pre-paid credit cards cannot be used to pay your processing fee.
Can I pay my processing fee with a prepaid credit card?
No. Prepaid credit cards cannot be used to pay your Processing fee.
How will I be billed?
Your plan payment will be added to your monthly SaskTel Wireless bill.
How do I cancel coverage?
What should I do with my damaged device?
When do I have to disable my Find My iPhone?
What determines if repair is available?
Location of repair centre, device make / model, type of damage, and repair or replacement part availability can influence the choices of replacement vs. repair. For example, brand new models may not be available for repair right away, and certain types of damage such as liquid damage are not eligible for repair, therefore a replacement will be provided.
Can I go to any phone repair location?
To ensure quality, all repairs must be completed through one of Likewize’s authorized centres. When you complete your claim you will be presented with repair centres in your area. Once you select a repair centre, you can visit any of their locations with a valid claim and have your repair completed.
What if there’s not a repair location near me, but I don’t want to replace my device?
Don’t worry, we have repair partners who accept devices via mail. We will send you a prepaid label, all you need to do is package your device and drop it in a Canada Post mail box. It will be repaired and returned to you within 3-5 business days.
Why is Walk in Repair not being offered and the only option is Mail in Repair?
There is currently a reduced amount of Walk in Repair locations in Saskatchewan due to changes in ownership of some vendors, some closed locations, and certain specialized repairs that require additional certifications (Samsung Flip/Fold). Likewize is working with the Repair Vendors to ensure they get this resolved as soon as possible. The availability of the Walk in Repair locations will vary throughout the year and will depend on the parts available at the time of claim.
Why do I have to mail my device out of province for a Mail in Repair?
The Mail in Repair centre is the same vendor that SaskTel uses for warranty repairs and is a trusted source. It will be repaired and returned to you within 3-5 business days.
What happens if the repair provider cannot fix my device?
If your phone is unrepairable we will send you a replacement. Please note that if the device is unrepairable and you choose to have it replaced, you will be required to pay the difference between the Repair Deductible/Processing Fee and Replacement Deductible/Processing Fee before we can order a replacement for you.
What happens if I have an issue with my device after repair?
All repair work is guaranteed for 12 months by our authorized repair centres. Simply call Likewize at 877-412-5186, to file your repair warranty claim.
What happens if I have an issue with my device after replacement?
Replacement devices have a guaranteed warranty for 12 months. Simply call Likewize at 877-412-5186, to file your replacement warranty claim.
For the fastest service, file a claim or check the status of your claim online. If you have questions about your protection plan, you can find complete terms and conditions in the Resources area. For other questions, fill out the form below.
We’ve got all the inside info you need right here in our Resources Centre. Check the library below for your program guide, insurance certificate, and other information pertinent to your plan.
This program may change or be modified during your term. Please refer to this website for the most current information. We will not cover loss or damage caused directly or indirectly by any of the exclusions listed in the complete Insurance Policy. PLEASE READ THE INSURANCE POLICY CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES AND WHAT IS AND IS NOT COVERED.
Claims may be fulfilled with new or reconditioned equipment. Reconditioned equipment may have minor cosmetic flaws. Replacement of ‘accessories’ may be with generic or non-original manufacturer accessories. If the exact model is not available, the replacement will be of like kind and quality and may be a different color. You are not required to purchase the insurance to activate wireless service. This coverage may provide a duplicate of other sources of coverage. You may cancel at any time.
The Program is a repair and replacement service provided to customers of SaskTel. The Program is provided via an insurance policy underwritten by Zurich Insurance Company Ltd (Canadian Branch) (First Canadian Place, 100 King Street West, Suite 5500, P.O. Box 290, Toronto, Ontario M5X 1C9. The program is administered by Likewize Device Protection, Ltd. Policies are arranged for by Likewize Device Protection, Ltd. Claims are handled by Crawford & Company (Canada) Inc.
Claims Administration inquiries should be directed to Likewize Device Protection, Ltd.:
Online:
My Plan
By Mail
Likewize Device Protection, Ltd.
1235 Bay Street, Suite 400
Toronto, ON M5R3K4